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Information:Knowledge Base

This page is full of knowledge from our experienced staff and amazing customers. We encourage everyone to ask questions and answer questions when they're able to. Everything on this page goes through an approval process so you know you're getting good information, whether it is from another customer, our staff, or a manufacturer of ours.

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Questions & Answers

  • What Is The Maximum Height That The Seat Can Be Raised?
    1 Answer
    Andrea on Sep 12th, 2019 Asked About SitStar™ Stools View Product
    • The seat can adjust in 1" increments from 22" - 32", with a maximum seat height of 32".
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Sep 16th, 2019
  • Is This Board Magnetic?
    1 Answer
    Katie on Sep 3rd, 2019 Asked About Unframed 1/4" Magnetic Whiteboard Material View Product
    • This board accepts magnets, it is not a magnet that will stick to magnet accepting material. This board is intended to be used for resurfacing old boards, or custom framing.
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Sep 12th, 2019
  • Does This Chalkboard Have A Steel Core Or Is It Composite Wood?
    1 Answer
    Mh on Sep 1st, 2019 Asked About Porcelain Magnetic Chalkboards View Product
    • Porcelain Chalkboards are Porcelain Enamel on Steel, with a fiberboard substrate. Composition Chalkboards are a composite chalkboard writing surface, also laminated to fiberboard substrate.
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Sep 12th, 2019
  • I M Looking For A Bulletin Board That Will Withstand A Banquet Kitchen Daily Orders
    1 Answer
    Nancy on Aug 22nd, 2019 Asked About Black Splash-Cork Boards View Product
    • Forbo Bulletin Boards have a vinyl infused cork that is designed to be flooring material, but suitable for use a bulletin board surface, so you know it can take a beating. If you need a bulletin board that can stand up to heavy daily use, we recommend a Forbo Bulletin Board.
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Sep 12th, 2019
  • How Thick Is The Cork?
    1 Answer
    Keith on Aug 22nd, 2019 Asked About Map and Display Rails View Product
    • The cork is often forbo bulletin board material, and is 1/4" thick Forbo on 1/4" thick hardboard, for a total nominal thickness of 1/2"
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Sep 12th, 2019
  • What Is The Thickness Of This Material? Is It Adhesive?
    1 Answer
    Paul on Aug 18th, 2019 Asked About Unframed Magnetic Whiteboard Resurfacing Panels View Product
    • This product is actually a Porcelain Whiteboard Skin, only .03" thick. It is not a self-adhesive product, so you will need to use a secondary adhesive to complete the installation.

      We do offer a Self-Adhesive Skin here.

      All unframed material can be cut to size of the resurfacing area.
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Sep 12th, 2019
  • How Rough Will The Edges Be? Would Wrapping Them With Masking Tape Be Sufficient? Or Is It Possible To Sand Them Myself? I Want To Use These In My Classroom Without Framing Them And Without Injuring Myself Or Students.
    1 Answer
    Celia on Aug 14th, 2019 Asked About Unframed Whiteboard Sheets View Product
    • We do not recommend using unframed porcelain as a handheld markerboard. We have fabricated handheld markerboards available, but the steel underlayment of the porcelain writing surface can be sharp enough to cut if not properly sealed.
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Sep 12th, 2019
  • Are These Made For Dry-erase Markerboards?
    1 Answer
    W on Aug 9th, 2019 Asked About Vivid White Markers View Product
    • Specifically these markers are intended for us on Black Markerboards where the contrast will show the white marker.
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Aug 12th, 2019
  • Can You Send Me A Picture Of The Porclain Steel Magnetic Chalkboard In Slate Greay? I Want To Make Sure The Surface Is Dark Enough, Since You Do Not Offer This Board In Black.
    1 Answer
    Bob on Aug 5th, 2019 Asked About Porcelain Magnetic Chalkboards View Product
    • We do offer Porcelain Chalkboards in a Matte Black surface color here: Porcelain Steel Magnetic Chalkboards. If you submit a request we can send you a picture of the board as we currently don't have one listed.
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Aug 6th, 2019
  • How Do I Measure? Does This Include The Pin Ends Or Just The Wooden Roller?
    1 Answer
    Annette on Aug 4th, 2019 Asked About Wood Spring Roller for Shades View Product
    • It is easiest to provide a tip-to-tip measurement including the pin ends. This way whether inside or outside mount, we can provide the proper length of roller.
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Aug 5th, 2019
  • Can I Get The Whiteboard Without A Tray?
    1 Answer
    Dan on Jul 31st, 2019 Asked About Eternal Magnetic Whiteboards with Premium Porcelain Surface & Maprail View Product
    • Yes. All of the whiteboards we offer are able to be customized, included without a tray. If there is a specific whiteboard like this one, add the board to your cart and included a comment that you would like to have the board made without a tray and we will accommodate your request.
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Jul 31st, 2019
  • What Is The Finished Thickness Of An Unframed Chalkboard Panel?
    1 Answer
    Richard on Jul 14th, 2019 General Inquiry
    • Chalkboard panels can be either 1/4" thick or 1/2" thick. Both are nominal thicknesses as the actual thickness has a 1/16" variance.
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Jul 15th, 2019
  • Can We Customize The Finish Of The Standoffs? We Are Looking To Create A Glass Dry Erase Board With Brushed Gold Standoffs.
    1 Answer
    Nicole on Jul 5th, 2019 Asked About Harmony Frosted Glass Board View Product
    • The Harmony Boards are not available with gold standoffs, however you can get a Custom Glassboard made and request gold standoffs.
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Jul 9th, 2019
  • Is The Largest Size 4 Inch (height) X 8 Inch (wide)?
    1 Answer
    Jenny on Jul 1st, 2019 Asked About Elemental™ Frameless Markerboard View Product
    • The largest size of the Elemental Frameless skin is 48"H x 96"W. The Elemental Skin is an imported product with radius (rounded) corners. If you need a skin that is larger, there are standard porcelain skins and the Sharewall Skin product available in up to 4' x 12' pieces. Larger skins can be hard to manage though, so if you are attempting a full-wall installation, please give us a call and we can help find the perfect solution.
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Jul 1st, 2019
  • Can I Cut Holes In This Material For Light Switch, Fire Alarm?
    1 Answer
    Seth on Jun 27th, 2019 Asked About Self-Adhesive Magnetic Whiteboard Skins View Product
    • It is possible to make cut outs in the Self-Adhesive Skins, however the 28 gauge steel can be difficult to get through. Sharewall Whiteboard Skins have an aluminum-steel alloy underlayment for the porcelain writing surface, which is a bit easier to get through, and better suited for painted wall/drywall installation, which is the likely situation when considering cutouts for light switches.

      In any case, the standard is to use a carbide blade saw, duct tape the cut surface, and expect chipping of porcelain.
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Jul 1st, 2019
  • Is It Suitable For Exposed Outdoor Surface? It Is Undercover But Exsposed To Weather.
    1 Answer
    Ed on Jun 13th, 2019 Asked About Unframed Cork Board Sheets View Product
    • Only the Outdoor Enclosed Bulletin Boards are intended for outdoor use. Unframed Cork sheets, on top of being not suitable on their own, would be difficult to mount outdoors.
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Jul 1st, 2019
  • Can You Stick It On A Wall?
    1 Answer
    Cody on Jun 8th, 2019 Asked About Porcelain Steel Self-Adhesive Chalkboard Skins View Product
    • Yes, however these skins are very thin (approx. 1/16" thick) and will take on the texture of the mount surface, which is why they are typically intended strictly as a resurfacing material for old boards.
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Jul 1st, 2019
  • Do You Have A Vinyl Faced Bulletin Board That Meets Astm E84, (fire Rated)?
    1 Answer
    Scott on Jun 4th, 2019 Asked About Vinyl Add-Cork Boards View Product
    • The easiest way to get a Fire Rated Bulletin Board is using our Custom Bulletin Board Builder. Almost all of the Vinyl Fabrics are Fire Rated, however the Fire Rated MDF Substrate is custom.
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Jul 1st, 2019
  • Sample Available?
    1 Answer
    Brennan on May 31st, 2019 Asked About Unframed Whiteboard Sheets View Product
    • We can provide a sample piece of nearly every product on our site, please give us a call or send us an email if you need a sample.
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Jul 1st, 2019
  • How Much Does It Weigh?
    1 Answer
    Elizabeth on May 23rd, 2019 Asked About Infinity™ Non-Magnetic Glass Dry-Erase Board View Product
    • Non-Magnetic Glass Boards weigh approximately 3 lbs./sq. ft.
    • OFFICIAL CANADA WHITEBOARD CO. RESPONSE
      Answered By Brian H on Jul 1st, 2019

Need more assistance?

If you require some extra help our friendly and knowledgeable Customer Service Team is available to you during our regular business hours:

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(800) 791-2946

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